TOPIC: NEW UPDATE! TICKETS AVAILABLE @ Noon Saturday EDT

I responded to the email from Gamma (from a John)and gave him the info he requested and he did a great job fixing everything.... got me my runs back, fixed the balance, and all.

Sadly, it sounds like there were very different customer service experiences with this whole ticket debacle. I do hope that everyone manages to get at least some of what they want when tickets finally go on sale.

I am sorry not everyone was taken care of as well as they should have beeen.

I am just lucky, I guess...

Update:
At 8:30 AM Central time Saturday morning, Wendy Quick called me and fixed my tickets. Those of you who haven't been fixed, don't give up hope!

Noon and nothing!

Yep not seeing anything in the drop down or in my sessions. I got an email saying they fixed everything so I will give them till 1pm.

jedibcg wrote: Yep not seeing anything in the drop down or in my sessions. I got an email saying they fixed everything so I will give them till 1pm.

I saw the drop down at 11:30, 11:55 it disappeared...

How hard is it to drop a quick FB or tweet to say still working on it folks....

I got a call at 11:10 from Wendy and she sent me an invoice for the two full runs I was trying to purchase.

So far they are not showing in my sessions but I'm sure they will eventually.

We already know that their customer service/communication sucks.

I got an email from John Ward that said:

"If the team did not call you then we knew we had the info to make your registration ok "


That is good and all but how the hell are we supposed to know that if you don't tell us. Serious don't they have anyone that knows anything about customer service over there. You communicate even if to say we have no new information. Just so people don't freak out and think your customer service/communication sucks.

See this bothers me they aren't being consistent, they called me I told them we were trying to buy two full runs among 10 of us as we didn't understand there was a way to add all 10 to one person, but all the accounts had tried to add the tickets, some successful and some not. And I asked them if they could add all 20 tickets to my cart. The lady I spoke with said no problem, I said will they show up right now, she said she was just writing things down and they would show up later. I was like ok.

A few hours later they call one of the other members of my group, this time they wanted to go though all the members of the group who had tried to buy tickets. She added items to the Payment and Fees back for 8 of the 10 people; 2 were never able to get the runs into there carts. He was told those 2 will have to add once it come back up; and no I can't just add them to your cart.

Story changed...now cdsmith seems to be able to get full runs added. Seems it changes with the wind.

jedibcg wrote: Yep not seeing anything in the drop down or in my sessions.

Same