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TOPIC: ticket error ???

ticket error ??? 1 year 6 months ago #13

About 7 minutes to fix before our carts are wiped and we start over again

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ticket error ??? 1 year 6 months ago #14

Communicating with Lori,

They have found the issue and are working on a fix... Only issues with "limited" purchases like Patron and True Raid.

Buying other runs should work.

"God, please grant me patience... NOW!"

LOL

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ticket error ??? 1 year 6 months ago #15

Glad to see it's not just us. Also glad that currently only patrons allowed.
True Dungeon tourist.
This is a neat thing.

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ticket error ??? 1 year 6 months ago #16

Now I got an error message that the starting time for two choices overlapped. One was at 11:48am and the other for 2pm. Yeah, I know there's only 12 minute gap, but that's a pretty normal practice.

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ticket error ??? 1 year 6 months ago #17

I tried buying the other without the patron event but didn't let me, now I'm afraid to let of of them because I might lose them.

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ticket error ??? 1 year 6 months ago #18

I'm having the same issue. Slot quantities do not match up even though i only have one for into the shadowlands.
"Imagination is more important than knowledge. Knowledge is limited. Imagination encircles the world." - Albert Einstein

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ticket error ??? 1 year 6 months ago #19

It worked!

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ticket error ??? 1 year 6 months ago #20

Wow, that was an adventure. I kept trying transactions one by one and slowly things were starting to work. And then my cc got declined because of excessive transactions to the same vendor. CC company fraud unit called and I had to explain what I was trying to do and have them input an override. Finally, it worked.

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ticket error ??? 1 year 6 months ago #21

I hate to even type this, because...you know...fate, BUT I THINK we have the bugs worked out. You should now be able to see what tickets are available and check out. If not, please submit a help ticket through td.events so that we can dive into it as quickly as possible.

Some people were e-mailing Jeff, some e-mailing me, some sending support tickets, some posting here, some calling me, etc. The best thing is to e-mail me or send in the support ticket through td.events so that we can work through them one at a time.

Thanks to everyone for their patience and feedback. I think we've gotten the issues sorted out, but if anyone runs into any problems please let me know via e-mail or support ticket.

HUGE thanks to our developer who handled the issues quickly, efficiently, and calm as a cucumber!

Lori
Lori :-)

Lori Martin
True Dungeon Exec. Director
This email address is being protected from spambots. You need JavaScript enabled to view it.

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ticket error ??? 1 year 6 months ago #22

Lori Martin wrote: I hate to even type this, because...you know...fate, BUT I THINK we have the bugs worked out. You should now be able to see what tickets are available and check out. If not, please submit a help ticket through td.events so that we can dive into it as quickly as possible.

Some people were e-mailing Jeff, some e-mailing me, some sending support tickets, some posting here, some calling me, etc. The best thing is to e-mail me or send in the support ticket through td.events so that we can work through them one at a time.

Thanks to everyone for their patience and feedback. I think we've gotten the issues sorted out, but if anyone runs into any problems please let me know via e-mail or support ticket.

HUGE thanks to our developer who handled the issues quickly, efficiently, and calm as a cucumber!

Lori


Thanks so much for your responsiveness during this issue as well! Honestly, it was a little scary/frustrating to have this happen, but you and your team did a great job dealing with it as quickly as they could and getting it fixed. Still MUCH better than last year's Origins system.
First ever death in True Horde
"Well, with you guarding 2 players, that means you take 90. Are you dead?"
-Incognito

My token shop/trade thread: Wade's Wide World of Wonder 

My Current Paladin Build 

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ticket error ??? 1 year 6 months ago #23

Wade Schwendemann wrote: Still MUCH better than last year's Origins system.


Ain't that the truth! Thanks Lori & all.
Classes Played: Barbarian (21 times), Monk (15), Rogue (10), Cleric (9), Fighter (9), Ranger (8), Dwarf Fighter (7), Paladin (5), Druid (5), Elf Wizard (2), Wizard (2).

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ticket error ??? 1 year 6 months ago #24

How does one submit a help ticket on td.events?

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