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TOPIC: Seller Cautionary Tale

Seller Cautionary Tale 2 years 9 months ago #13

Mike Steele wrote: As was just pointed out to me, to block someone on EBay you don't need the email address, just the EBay handle. I'm OK posting that on the open thread in case anyone wants to block it. It's chalemar_designs .


Link: offer.ebay.com/ws/eBayISAPI.dll?BidderBlockLogin

Good luck Mike, hope things come out in your favor.
Classes Played: Barbarian (21 times), Monk (16), Rogue (10), Cleric (9), Fighter (9), Ranger (8), Dwarf Fighter (7), Paladin (5), Druid (5), Elf Wizard (2), Wizard (2).

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Seller Cautionary Tale 2 years 9 months ago #14

just in case I blocked him too, sorry about your experience but thank you for the info

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Seller Cautionary Tale 2 years 9 months ago #15

I don't sell on Ebay because of issues like this.

But here is a question. If you block him, can you still see what he's putting up for sale?

This guy is running a used book & collectable store on Ebay. Would hate for him to put them up for sale and you not be able to see it.

Also I take it your handle on Ebay is "kidsandkeepsakes"

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Seller Cautionary Tale 2 years 9 months ago #16

Rebeg wrote: I don't sell on Ebay because of issues like this.

But here is a question. If you block him, can you still see what he's putting up for sale?

This guy is running a used book & collectable store on Ebay. Would hate for him to put them up for sale and you not be able to see it.

Also I take it your handle on Ebay is "kidsandkeepsakes"


I'm new-moon-festival on EBay, it's been my business name with a friend since I did Comic Book Conventions probably 35 years ago or more.

I'm not sure if I can still see and/or bid on his items after I've blocked him, but to be honest I have no desire to do so anyway. I understand others may feel differently. Let me know though if you see any of the tokens I sold him up for sale on his site.

As an FYI, here's the email I got from Paypal (with the sensitive data deleted). Wouldn't you think that this letter meant that my money would be safe now? I'd have thought so if I hadn't double checked the case status.

=============================================

Dear Mike Steele,

As you know, one of your buyers opened a case with their financial institution.

We're happy to confirm that this transaction was covered under Seller Protection as you met the PayPal Seller Protection requirements. The disputed amount is now available in your PayPal balance.

Here are the case details:

Buyer's name: Marcus Smith
Buyer's email:
Buyer's transaction ID:
Your transaction ID:
Transaction date: August 26, 2017
Transaction amount:
Disputed amount:

There is no further action required from you. We'll let you know if we need any further information.

Thank you for your patience during this process. We appreciate your business.

You can find additional information and tips about buying and selling safely on our Business Resource Center. After you log in to your PayPal account, click Tools, and then click Business Resource Center under "Grow your business."

Sincerely,

PayPal

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Seller Cautionary Tale 2 years 9 months ago #17

Mike Steele wrote:

Rebeg wrote: I don't sell on Ebay because of issues like this.

But here is a question. If you block him, can you still see what he's putting up for sale?

This guy is running a used book & collectable store on Ebay. Would hate for him to put them up for sale and you not be able to see it.

Also I take it your handle on Ebay is "kidsandkeepsakes"


I'm new-moon-festival on EBay, it's been my business name with a friend since I did Comic Book Conventions probably 35 years ago or more.

I'm not sure if I can still see and/or bid on his items after I've blocked him, but to be honest I have no desire to do so anyway. I understand others may feel differently. Let me know though if you see any of the tokens I sold him up for sale on his site.

As an FYI, here's the email I got from Paypal (with the sensitive data deleted). Wouldn't you think that this letter meant that my money would be safe now? I'd have thought so if I hadn't double checked the case status.

=============================================

Dear Mike Steele,

As you know, one of your buyers opened a case with their financial institution.

We're happy to confirm that this transaction was covered under Seller Protection as you met the PayPal Seller Protection requirements. The disputed amount is now available in your PayPal balance.

Here are the case details:

Buyer's name: Marcus Smith
Buyer's email:
Buyer's transaction ID:
Your transaction ID:
Transaction date: August 26, 2017
Transaction amount:
Disputed amount:

There is no further action required from you. We'll let you know if we need any further information.

Thank you for your patience during this process. We appreciate your business.

You can find additional information and tips about buying and selling safely on our Business Resource Center. After you log in to your PayPal account, click Tools, and then click Business Resource Center under "Grow your business."

Sincerely,

PayPal


Wow, I see what you mean. I would have thought the incident over for me and any further discussion would be between paypal, the financial institution and Mr. Smith. This does make seller protection seem like a fraud as well. What exactly are you protected from? You're a great seller and I'm sorry to see you go through this.

I rarely use Ebay any more and only for small purchases. As a buyer I ran afoul of a bad situation several years ago. It was only for a couple hundred dollars and the seller had over a 99% rating. But it was a presell item, so by the time the item was supposed to ship (it never did) more than 30 days passed and neither EBay or Paypal would cover it. In the comments it was apparent that this guy did the same thing to about a dozen buyers. I even filed a police report, which of course went no where. All I ended up getting was a lesson learned and am much more careful. I'm very thankful for this community, which I find highly trustworthy.

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Last edit: by Dave.

Seller Cautionary Tale 2 years 9 months ago #18

The Case status, in addition to info from my phone call, was much less reassuring:

=======================================

The buyer reported that they didn't receive their order.

The buyer has filed a case with their financial institution for a payment of $xxxxx you received on Aug 26, 2017. We've opened a case on Oct 13, 2017 so that we can collect more info and resolve this with the buyer's financial institution. Learn more

We've also released the amount on hold back to your PayPal balance, while we try to resolve this case. You'll not be required to take any action for now.

=======================================

And the Case History states: Disputing with financial institution on your behalf

=======================================

It was pretty disappointing to find out that their seller protection program was meaningless.

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Seller Cautionary Tale 2 years 9 months ago #19

Wow, I can't imagine. I've only opened up one dispute ever and it was justified. It amazes me at what people will do to screw someone over. I'll keep my fingers crossed for you.

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Seller Cautionary Tale 2 years 9 months ago #20

Could you withdrawal the money to your bank account...delete the bank account and block PayPal on the bank account.

Delete your cc and block them as well


When I called yesterday. Was told seller protection is pretty much a crock if the CC company fights it
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Seller Cautionary Tale 2 years 9 months ago #21

Lazlo, I would assume that they can still reverse a transaction to your checking account, even if you removed the link. In other words they can undo your withdrawal.

Now here is the smart move if somebody was worried enough about this. Set up a checking account with no overdraft protection and link it to PayPal. Withdraw your funds into that account, and then transfer those funds into another account. Now if PayPal tries to pull the money back out, it won't be there. You might get hit with a bounce fee, but you'd still have the cash.

I don't know what PayPal would do in that case. If they found in the buyer's favor, I assume they'd sue you and/or shut down your account if you didn't pony up the funds. But I'm not sure what they would do when they didn't have the cash and the investigation was still pending.
My online token shop: www.tdtavern.com

We buy, sell, and trade True Dungeon tokens. We also have a convenient consignment program where you can sell your own tokens.

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Last edit: by Kirk Bauer.

Seller Cautionary Tale 2 years 9 months ago #22

So, let me start out by saying that I have every faith that Mike did everything right. And it totally sucks that he is having to deal with this.

However, reading through the story, it does seem plausible that some nefarious person signed for the package and stole it. It feels odd that the signature was the destination address, rather than an actual person's signature. To me, there is at least the possibility that the buyer is not out to screw Mike, but rather someone that actually suffered a loss, and whose only actual recourse is to open the eBay cases. If USPS provided an option to require presenting a form of identity when someone signs for packages, we could at least eliminate that case.

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Seller Cautionary Tale 2 years 9 months ago #23

Not to toot my own horn too much, but the fact that eBay is so sub-optimal for the token market is the reason I set up the consignment system on my site. I probably have a higher number of token-buyers on my site than eBay does, and the fees are lower. I know it isn't auction format, but if you price your tokens low enough they'll sell quickly. And it keeps more of the money in the community (my 10% cut goes to buy more tokens; eBay's 10% cut doesn't).
My online token shop: www.tdtavern.com

We buy, sell, and trade True Dungeon tokens. We also have a convenient consignment program where you can sell your own tokens.

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Seller Cautionary Tale 2 years 9 months ago #24

somewhat related question:

does anyone know if this was for a sale through the forums, and the buyer paid via PayPal Friends & Family, would they still be able to dispute that transaction? either through PayPal or their financial institution?

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