TOPIC: ORIGINS UPDATE!!! Re-Start Coming!

Thank you for the quick action on this issue Jeff!

Thank you Jeff!

So if we spent the last 4 hours and finally got some tickets purchased it is all for naut and we are going to have to repurchase tickets?

Any way to not have them refund? After spending 4 hours fighting with their system, I really don't look forward to dealing with it again.

I have two degree refunding tickets for people that spent 4 hours and got tickets at they potentially want is a mistake

And I finally got my 12 runs in my account but keep getting error when paying...

Error Processing Payment

The following error occured while attempting to process your payment: The configuration with processor is invalid. Call Merchant Service Provider. (30,4)

Took forever to get the runs add... now to do it all over again... not fun... oh well

Sorry using voice to text and it's not working very well

There was/is no clean way to do this. For the few that got all the way through before the new bug (payment processing) hit the refund/restart sucks. For many of us that got nothing this is a much appreciated post. No way to please everyone this time,

Think it falls under Gama/Eventready (company hosting the ticket service) failed to have a system do what they said it'd do (allow people to buy multiple tickets to a event that previously has always allowed 1 ticket only).

At least now i can do something else while we wait for notification that the system is back up to buy tickets instead of fruitlessly refreshing.

I guess I should cut them some slack... it is Easy to complain when we are on this side of issues... but what I do for work is help clients resolve these types of issues in real time... and sometimes there are no good solutions... only less "bad" ones.

Hopefully gamma learns from this and doesn't have it in the future.

And, hopefully we can recover and forget about the bad come Conference time and have a blast!

Yes after 4 hours of frusteration I got the tickets I wanted minus a single ticket i didn't get. If I end up not getting tickets to those events I already paid for because someone else wants to buy out a run I will very seriously consider dropping TD entirely after gen con, and maybe before that. The main reason I am going to origins is to support TD there and to expose my daughter to TD.... I really hope this doesn't happen

Once everything is reset for True Dungeon things should work much faster. That is taking into account that most of the other games, etc will be through with their rush. Refund and redo is really the only way to make it work like it was supposed to work from the beginning.

mike coon wrote: Yes after 4 hours of frusteration I got the tickets I wanted minus a single ticket i didn't get. If I end up not getting tickets to those events I already paid for because someone else wants to buy out a run I will very seriously consider dropping TD entirely after gen con, and maybe before that. The main reason I am going to origins is to support TD there and to expose my daughter to TD.... I really hope this doesn't happen

Today has be frustrating all the way around. I tried to get tickets and ended up with 5 charges (of various amounts for the same event) on my credit card for the 1 run i attempted to get in. Today can be best be described as ugly.

I understand getting shut out of an event but the way it was handled and the hours wasted is what's soured and that's Gama/Eventready not Jeff and co fault. I credit Jeff for at least acknowledging that there was a problem and offering a fix versus the silence of Origins.