I was one of the GM's for room 3 Dancing stones, the workshop puzzle room where everything had to be returned to the proper location on a shelf.
Those of us who worked that dungeon probably know of the issues we had on day 1, where it was exceedingly difficult. Not only was there just way too much information in the room (Actually had one or two guests say "There's no way they expect us to read all of this is there?), but one of the items (Bag of silver pellets) wasn't mentioned anywhere in the papers, at least not in a way that would link it to the red bag. They also didn't have enough time to catch the hints that could have helped them in room 4 puzzle, as most successful parties solved it right at the horn, after one or two whammies.
By the start of the second day, we'd made a few tweaks (Underlined important information, put the silver pellets on the shelf to start), and we were looking at roughly a 50% pass rate for puzzle side, which while tough, was way better than the first day. That being said, the golden ticket runs, and the entirety of the Thursday guests were faced with a room that was not exactly fun (I had a lot of frustrated party members)
After the end of my Friday shift, I was discussing the end results with some of the backstage team members, and brought up the following idea.
When a new computer program comes out, there's a period of alpha and beta testing before it's released to the public. This is to make sure that it's not only "ready", but also helps eliminate errors that might have been missed by programmers. It's that whole thing where you need proof-reading, because although you're reading the right words in your mind, because it's what you expect, the actual code or words on the paper might be wrong and will only be noticed by someone who doesn't have previous knowledge.
What if part of the Wednesday setup was to take people (Possibly from the build crew) who have no knowledge whatsoever of the dungeon mechanics, and have a proof-read "alpha test" of each room? We'd be able to check for inconsistencies, anything that the designers may have missed. For the puzzle rooms, take a group of 10, and see if it's realistic for it to be solved in 12 minutes. For combat, check the slide boards for issues (Had one with an extremely slick center, but sticky gutters) and for room layout (Is there realistically enough room for 10 people + GM to maneuver for quick sliding).
Now, I'm aware that this is kind of the purpose of the golden ticket run. That being said, there's only about 8 hours between the end of the GT and the start of the next day, people have to sleep, and any last minute changes may not be as well thought out as if we'd had a few hours between the test run, and the start of the GT. This would truly make the GT a "Beta test", and might give the GT run a chance at having more polished fun experience, and give a chance to evaluate any changes before things get busy on Thursday.
Thoughts? I'm aware that there's already a LOT of work that goes into this, so this may not be as viable, but I do believe it would make a better experience for guests, especially as expensive as tickets have been getting. If players are paying 60+ per ticket, they're expecting something amazing, and I feel this would give it to them.
Something interesting just happened.