TOPIC: Player Replacement Policies

Multiple people have reported having the TD booth selling missing player tickets even tho the group verified they have the ticket in hand and the player is coming. This should NEVER happen. The decision to replace a party member who is missing should be at the option of the party/owner of the ticket, not TD in the event that the missing player is verified coming, en route and the ticket is in hand.

If the missing player isn't accounted for by the current party then replace away but if the party knows the missing player TD should never replace without verifying with the party.

Agreed, IMO its down to the ticket. If you have it, it should be up to you if you want the spot filled or not. Moving the waivers to the coaching room might help in terms of picking up bracelets.

TD will sell the slot if the ticket is not turned in. Just send whoever gets there first with all the tickets. I learned that lesson the hard way.

Arcanist Kolixela wrote: Multiple people have reported having the TD booth selling missing player tickets even tho the group verified they have the ticket in hand and the player is coming. This should NEVER happen. The decision to replace a party member who is missing should be at the option of the party/owner of the ticket, not TD in the event that the missing player is verified coming, en route and the ticket is in hand.

If the missing player isn't accounted for by the current party then replace away but if the party knows the missing player TD should never replace without verifying with the party.

Wait is a missing ticket? Or is the ticket in the hands of the people present? These are two different things. If ticket isn't present then I can see TD reselling the spot because they don't have the ticket they need to get something to replace it (generics). I understand you may explain that the ticket is in route but I imagine they hear that all the time. Again when I turn in all 10 tickets I have never had them attempt to fill my spot because as far as they know we have 10 people.

In a nutshell TD doesn't replace players but they will (and should imo) replace tickets.

darkangel866 wrote: TD will sell the slot if the ticket is not turned in. Just send whoever gets there first with all the tickets. I learned that lesson the hard way.

Except this year they wouldnt let us do that. They told us to hold on to the ticket until the person arrived, so that person would sign the waiver. Then, they promptly forgot that you had told them you had the ticket, and they sold the slot to the waitlist.

Also, even if the ticket is in the hand of the person on the way, TD should handle it a bit more delicately...have waitlist people ready to go, but let them know that the ticket holder could show up any moment.

Hmmm what happened to if you had the extra ticket you can "proxy" the slot and use your HOP etc for that slot? That took place this time around. I had groups coming in the Epilogue room with two bands on one arm. Laz did this and got the treasure for the extra ticket he turned in...

If they did "sell" the slot, it should be MAJORITY for what type of run it is.
Nine players should be on the whim of some pug that pick up a ticket from the wait list. I would never sell my extra tickets from this point forward then. Hellish mode for us!

kurtreznor wrote: Except this year they wouldnt let us do that. They told us to hold on to the ticket until the person arrived, so that person would sign the waiver. Then, they promptly forgot that you had told them you had the ticket, and they sold the slot to the waitlist.

We had no problems with it. They just told us to make sure the people came to sign the waiver. Ask for a director in cases like that.
Or tell them since they are about to sell the run, you will just ghost it.

I would imagine Laz had 10 wristbands on for his solo run, ghosting 9.

I wore 3 for one or two runs.

kurtreznor wrote:

darkangel866 wrote: TD will sell the slot if the ticket is not turned in. Just send whoever gets there first with all the tickets. I learned that lesson the hard way.

Except this year they wouldnt let us do that. They told us to hold on to the ticket until the person arrived, so that person would sign the waiver. Then, they promptly forgot that you had told them you had the ticket, and they sold the slot to the waitlist.

Also, even if the ticket is in the hand of the person on the way, TD should handle it a bit more delicately...have waitlist people ready to go, but let them know that the ticket holder could show up any moment.

This is exactly what I mean. People this year had tickets IN HAND, were told not to turn them in then had the TD people SELL the spot to a wait list player while the main group still had a player on the way and the tickets IN HAND. This should 100% NEVER, EVER, EVER, EVER happen.

Just an FYI for the other person viewing the thread. It'd be great if you could make a statement affirming that this won't happen again if a group has tickets in hand that'd be great!

jedibcg wrote: Wait is a missing ticket? Or is the ticket in the hands of the people present? These are two different things. If ticket isn't present then I can see TD reselling the spot because they don't have the ticket they need to get something to replace it (generics). I understand you may explain that the ticket is in route but I imagine they hear that all the time. Again when I turn in all 10 tickets I have never had them attempt to fill my spot because as far as they know we have 10 people.

In a nutshell TD doesn't replace players but they will (and should imo) replace tickets.

I agree, TD has every right to sell "empty" slots (where no ticket is present), because they deserve full $$ for the work which they do. I am pretty sure that policy has been in place for some time, and I doubt anyone is arguing with it - even if it has made things frustrating for us at one point or another.

The question is: When the players have all tickets present but the player using the ticket is not present, should TD sell the slot?

I think it would be best to at least offer the players with the ticket first chance to turn it in and use the extra slot as a "retainer"/"ghost" slot.

Preferable to that, allow the ticket to be handed in, receive the bracelet, and wait for the missing player to show up and sign their waiver before they put the bracelet on. Of course, that doesn't guarantee the Waiver gets signed & handed in, so I can see how this would not be an ideal option.

The most frustrating option (in my opinion) is to know that the players are in their Coaching room holding the extra ticket, and recruit a player off the waiting list to pay with generics.

Even if you say that "Giving more players the chance to experience True Dungeon" is a priority, the way to do it is not like this:

Walk into the coaching room with a stranger, introduce the new player and say "Your $48 ticket is now garbage, because this guy/girl gave us money, and we prefer their money to yours. Have fun!"

... it just sets things up for all kinds of bad feelings.

Yeah, that's a bit of an exaggeration, but it's not entirely wrong either. When you're talking nearly $50 per ticket, that's a huge slap in the face to have the desk sell your slot for generics. If nothing else you could have asked whether the players would like to donate a run to a new player.

There are obviously a lot of challenges to any system, and I see that one of the difficulties here is making sure the desk staff know that the ticket is present. They are very busy, and like any other volunteer they are doing the best they can, under a lot of pressure to make everyone happy, and sometimes it's just not possible.

I give a lot of credit to the brave souls who buy out runs. There are all kind of glitches that can leave them holding the bag for a ticket. Or tickets.