If you return it online you will only get system credit.
"NEW FEATURE: Attendees can now return event tickets to system credit through their Gen Con account! Event tickets returned via this method can ONLY be returned for system credit and are not charged an administrative fee. (System credit is non-refundable, non-transferable and does not expire.) This is useful when an attendee wants to purchase other tickets immediately for a conflicting event."
"All refund requests must be made by the purchaser or “purchasee” (the person for whom the badge or tickets were purchased) via email, fax, or mail (see Contact Info below).
Refund requests must include the first and last name of the attendee, Gen Con Account number and email address associated with the account. Badge types and Game IDs, along with a description of the items to be refunded is greatly appreciated (i.e. a 4-Day badge and 8 generic tickets, or 3 Saturday badges and 3 True Dungeon tickets, Game ID#________). "
"Contact Info
If you have any inquiries regarding our Refund, Exchange or Cancellation Policies, please call our office at 800-529-3976 x3806 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Customer Service hours are Monday – Friday, 9:30 am – 5:00 pm (Pacific), 12:30 pm – 8:00 pm (Eastern). All refund or exchange requests must be received in writing (email, fax, or mail). See information above for details on how to request a refund.
During the convention, all inquiries can be made at the Customer Service kiosks onsite.
Gen Con’s mailing address is:
120 Lakeside Avenue, #100
Seattle, WA 98122 "
