I want to applaud the volunteers who helped transport, construct, work, and deconstruct True Dungeon 2011. The volunteers continue to make TD the best event at GenCon. In my experience, excellence customer service at TD is the rule, not the exception.
I made a huge mistake (entirely my fault) by writing down the wrong time and showed up 30 minutes late for the 10-ticket slot I purchased. The volunteers at the front desk could have said “sorry” and made me eat the cost of 10 tickets. Instead, they went to work and found a spot to take my group through the dungeon. This also took a much-deserved break away from the room DMs. The only compensation the volunteers received for all this work was the Double-stuffed Oreos I offered them as our group moved through the dungeon.
I can’t think of a single other place – store, restaurant, hotel, amusement park, or other customer-service industry – that has workers do so much for so little. Yes, many volunteers get a free badge, hotel room, food, and some swag, but if you take the dollar value of what they get and divide it by the hours they work, I doubt that it would be minimum wage. How much would any business owner have to pay to get such a friendly, competent, hard-working employees?
No, my experience in my 4 runs this year wasn't perfect. Did I not understand some aspects of the puzzles? Yes, I always do. Did combat feel rushed? Yes, it always does. Did the 2 extra players make it harder to manage the group? Yes. Did I host TD Virgins that paid $38 and didn't have a good time? Yes. Despite all that, do I still feel like TD is the best part of GenCon and would recommend it to others? Yes. Nothing is perfect, but no one ever made a statue of a critic.
Finally, I want to thank Jeff and Lori. Year after year, they create an environment that attracts all these wonderful volunteers and keeps them coming back for more. By pushing the envelope each year, True Dungeon remains the best part of the Best Four Days in Gaming.